Privacy Policy

Infinity Travelers – Sri Lanka Tour Specialists

Last Updated: 10 October 2026

1. Introduction

Welcome to Infinity Travelers. We respect your privacy and are committed to protecting the personal information you share with us when using our website, booking our tours, or communicating with our team.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following information when you contact us, request a tour quotation, or make a booking:

Full name
Telephone number and WhatsApp contact details
Email address
Number of travelers and tour preferences
Preferred travel dates, destinations, and accommodation requirements
Booking, payment, and transaction details
Emergency contact information or relevant health and accessibility information when necessary for tour arrangements
Any other information you voluntarily provide through our website, forms, email, or messaging services

Please provide only the information necessary for your inquiry or booking.

3. How We Use Your Information

We use your information to:

Respond to inquiries and provide tour quotations
Arrange customized tours and travel packages
Process and confirm reservations and payments
Communicate important booking details, schedules, and travel updates
Coordinate transportation, accommodation, activities, and other travel services
Provide customer support and improve our services
Send promotional messages or tour updates where permitted by applicable law and your preferences
Meet applicable legal, accounting, and business requirements

4. Sharing Your Information

We do not sell your personal information to third parties.

Where necessary to provide your requested travel services, we may share relevant information with trusted service providers, such as hotels, transport providers, tour guides, activity operators, payment service providers, and other travel partners.

We may also disclose information where required by law or to protect our legitimate rights and safety.

We aim to share only the information necessary for the relevant purpose.

5. Payments

Payments may be made using the payment methods offered by Infinity Travelers, which may include bank transfers, bank deposits, card payments, and KOKO, where available.

Payment transactions may be handled by banks or third-party payment providers under their own terms and privacy policies. We do not intend to collect or store full card security details through our website or messaging channels.

Please avoid sending passwords, PINs, or full card security information through WhatsApp, email, or website forms.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, and improve the user experience.

If analytics, advertising, embedded maps, social media features, or other third-party services are used, those services may collect information in accordance with their own privacy policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. WhatsApp, Email, and External Websites

When you contact us through WhatsApp, email, social media, or other third-party platforms, your communications may also be subject to the privacy policies and terms of those services.

Our website may contain links to external websites. Infinity Travelers is not responsible for the privacy practices of websites operated by third parties.

8. Data Security and Retention

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We retain information only for as long as reasonably necessary for bookings, customer support, business operations, legal obligations, and dispute resolution.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also ask questions about how your information is used or request that promotional communications stop.

Some records may need to be retained where required by law or for legitimate business purposes.

To make a privacy-related request, please contact us using the details below.

10. Children’s Information

Where a booking involves children, we ask parents or legal guardians to provide the necessary information for travel arrangements and safety. Please avoid submitting children’s personal information unless it is needed for the requested service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions or requests relating to this Privacy Policy, please contact Infinity Travelers:

Business Name: Infinity Travelers – Sri Lanka Tour Specialists
Email: info.infinitytravelers@gmail.com
Phone: +94 71 424 3816
WhatsApp: +94 75 716 0514
Address: No. 50/1, Siddamulla, Piliyandala, Sri Lanka
Website: https://www.infinitytravelers.lk

Infinity Travelers – Exploring Destinations, Creating Memories.